Dear Guest,Thank you for choosing to stay with us at Shangri-La Rasa Sayang and for sharing your great 9.2/10 feedback. I am delighted to know you enjoyed the excellent environment, especially our majestic rain trees, and that they would be a reason for you to return to the resort on your next visit to Penang. It is also wonderful to hear that you appreciated the leisurely holiday setting and the convenience of nearby amenities such as the 7-Eleven and night market.At the same time, I appreciate your candid comments regarding room size, the age of some facilities, and the breakfast experience compared with similar hotels in China or Thailand. Your feedback is important to us and will be shared with our colleagues as we continue to review future enhancements and look for ways to strengthen breakfast variety and quality, while maintaining the high standards of cleanliness you recognised.Thank you again for your balanced observations. We truly value your feedback and hope to have the pleasure of welcoming you back to the resort for another relaxing stay.Warm regards, Udo Wittich, Hotel Manager
Dear Hengxiaoheng,Thank you for choosing to stay with us at Shangri-La Rasa Sayang and for taking the time to share your feedback with an 8/10 rating.I am very sorry to read about your arrival experience and the lack of assistance with your luggage at the entrance. This is not the level of service we strive to provide, and I fully understand how disappointing this must have felt. I have shared your comments with our front office and concierge colleagues so that we can address attentiveness at the driveway and ensure that all arriving guests are welcomed and assisted promptly.At the same time, I am pleased to know that you enjoyed the seaside view and surroundings. We are fortunate with our beachfront and gardens, and we do occasionally see local wildlife, although sightings can never be guaranteed.Thank you again for your constructive feedback, particularly on service. It is very valuable for us as we work to provide a more consistent and genuinely warm experience, and I hope we will have the opportunity to welcome you back to the resort for an improved stay.Warm regards, Udo Wittich, Hotel Manager
